Privacy Policy
Last Updated: 20.04.2025

Dexotec Music Group SE (referred to as "Dexotec Music","we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Data Controller
The data controller responsible for the processing of your personal data is:
Dexotec Music Group SE
Behrenstrasse 22
40233 Düsseldorf
Germany

2. Information We Collect
We may collect the following types of personal data when you interact with us:

2.1 Information You Provide Directly
Name, email address, phone number, and other contact information.
Payment details (e.g., credit card information, billing address) for purchases.
User account details, such as username, password, and preferences.

2.2 Automatically Collected Information
IP address, browser type, operating system, and device information.
Usage data, such as time spent on our website, pages visited, and clicks.
Cookies and tracking technologies (see Section 8 below).

2.3 Third-Party Data
We may receive data from third parties such as social media platforms (e.g., when you log in using your social media accounts) or analytics providers.

3. How We Use Your Information
We use your data for the following purposes:

To provide and improve our services: Processing transactions, managing accounts, and delivering content.
Marketing and promotions: Sending newsletters, special offers, or promotional content (with your consent, if required).
Compliance: Complying with legal obligations, resolving disputes, and enforcing our terms of service.
Personalization: Customizing the user experience based on your preferences.

3.1 Use of AI for Data Analysis
We use artificial intelligence (AI) to analyze user data, such as browsing behavior and interactions with our website. This helps us improve our services, optimize user experience, and provide personalized recommendations.

3.2 AI Chatbot
Our website features an AI-powered chatbot that collects data during interactions. This data is used solely to enhance the chatbot's performance and to optimize the user experience on our website. All data collected by the chatbot is encrypted and stored securely. It is used exclusively for internal purposes, such as improving our services and ensuring effective communication. We do not share this data with third parties.

4. Sharing of Your Information
We may share your information with:
Service Providers: Third-party vendors assisting with payment processing, hosting, analytics, or marketing.
Business Partners: For collaborative projects or promotions (with your consent, if required).
Legal Authorities: If required to comply with applicable laws, regulations, or legal proceedings.

5. Your Rights
You have the following rights regarding your personal data:

Access and Portability: Request a copy of the personal data we hold about you.
Correction: Request corrections to your personal data.
Deletion: Request deletion of your data (subject to applicable laws).
Objection: Object to data processing based on legitimate interest or for marketing purposes.
Withdraw Consent: Revoke your consent for data processing at any time.
To exercise these rights, please contact us at privacy@dexotecmusicgroup.com.

6. Data Retention
We retain your personal data only as long as necessary for the purposes stated in this policy or as required by law.

7. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data, such as EU Standard Contractual Clauses.

8. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience and analyze website usage.

9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

10. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date.

11. Contact Us
For further inquiries or to exercise your rights, please contact us at:

Email: inbox@dexotecmusicgroup.com